SS&C TechnologiesRemote
Sr. Software Engineer
United States of America
Full Time
1 hour ago
$150,000 - $175,000 USD
H1B Sponsor Likely
Key skills
PythonJavaCAIMachine LearningNLPAWSAzureGCPPostmanRESTfulSoapUIGitGitHubVersion ControlAtlassianJiraAgileCI/CD
About this role
SS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut. They are seeking a Senior Software Engineer to design, develop, implement, and maintain technology solutions for their global contact center, focusing on conversational AI solutions and integrations.
Responsibilities:
- Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia, Boost.ai, Cognigy, Dialogflow, or similar)
- Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications
- Implement NLU training strategies, intent management, and dialog flow optimization
- Write clean, maintainable code following object-oriented programming principles
- Participate in code reviews and maintain version control using Git/GitHub
- Track and manage work items using Atlassian Jira and Agile methodologies
- Troubleshoot production issues and optimize IVA performance
Requirements:
- Master's degree and 1 years of related experience, Bachelor's degree and 3 years of related experience, or high school degree and 5 years of related experience
- Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia, Boost.ai, Cognigy, Dialogflow, or similar)
- Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications
- Implement NLU training strategies, intent management, and dialog flow optimization
- Write clean, maintainable code following object-oriented programming principles
- Participate in code reviews and maintain version control using Git/GitHub
- Track and manage work items using Atlassian Jira and Agile methodologies
- Troubleshoot production issues and optimize IVA performance
- Python development experience
- Java development experience
- Experience with cloud platforms (AWS, Azure, GCP)
- Knowledge of CI/CD pipelines and DevOps practices
- Experience with contact center platforms (NICE CXone, Genesys, Avaya, etc.)
- Understanding of NLP/NLU concepts and machine learning fundamentals
- Experience with API testing tools (Postman, SoapUI)