Senior Product Manager, Member Experience

Progyny, Inc. is a global leader in women’s health and family building solutions, and they are seeking a Senior Product Manager for Member Experience. This role focuses on enhancing Progyny’s digital and high-touch member experience to drive engagement and satisfaction, collaborating with various teams to optimize member touchpoints across their services.

Responsibilities:

• Contribute to and help manage the member experience product roadmap, aligning with product leadership and cross-functional partners on priorities and timelines
• Partner with Product, Design, and Engineering team members to ideate, prioritize, and deliver solutions that will improve engagement, satisfaction, and utilization across web and mobile
• Define and track product and usage metrics to measure success and inform ongoing improvements to the member experience
• Define digital measurement plans and performance reporting for new feature launches, applying a data-informed, test-and-learn mindset
• Conduct internal and external research to identify new opportunities for improving the member experience and support recommendations with data and insights
• Participate in continuous discovery and user feedback to uncover unmet needs and refine the holistic member experience including both digital self-service and high-touch human interactions
• Collaborate closely with stakeholders across Product, Marketing, and Operations to ensure strong alignment and consistent communication

Requirements:

• 5-7 years of experience working as a product manager in healthcare for consumer or B2B2C digital experiences (web and mobile)
• Ability to balance stakeholder needs with business goals and prioritize effectively across competing demands
• Experience using both quantitative and qualitative insights to inform product decisions
• Familiarity with contact centers and contact center performance metrics
• Experience managing backlogs and breaking down strategic goals into actionable, high-impact deliverables
• Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems
• Comfortable working in a fast-paced, agile environment with attention to detail and ability to manage multiple priorities
• Experience with product, design and project management tools such as Jira, Miro, Figma, Lucid, and Product Board
• Experience with analytics tools such as Google Analytics, Tableau, PowerBI, MixPanel, etc
• Bachelor's degree in a related field (e.g. Engineering, Computer Science, Business, or Analytics) or relevant experience
• Curious, adaptable, and user-obsessed, with a genuine passion for improving experiences that empower members on their health journey