Customer Service Representative - Image Review

Cubic Corporation is a technology solutions provider in transportation and defense. They are seeking a Customer Service Representative to review and evaluate computer images of license plates, ensuring accurate identification and processing according to established guidelines.

Responsibilities:

• Reviews images of license plates on a computer screen and identifies and documents detail such as the license number, plate type and the state of plate issuance in a proprietary computer system
• Identifies lane issues through observation of trends
• Correctly resolves illegible or otherwise problematic images
• Achieves productivity standards and meets accuracy requirements
• Applies business rules and informational guides to correctly identify each license plate
• Handles information found in images with confidentiality, sensitivity and discretion in accordance with Cubic and other applicable data security requirements
• Provides feedback when image quality is unsatisfactory to allow corrective actions to be taken
• Works with multiple applications simultaneously
• Follows all established policies, procedures and written/verbal instructions
• Complies with all Cubic personnel and security requirements
• Performs all assigned tasks as quickly and accurately as possible

Requirements:

• High school degree or equivalent
• Ability to view a high volume of license plate images on a computer screen for long periods of time
• Minimum accurate data entry speed of 7,000 characters per hour
• Minimum accurate typing speed of 40 words per minute
• Strong attention to detail
• Must comfortably use technology such as keyboards, computers and monitors, email, and web browsers at an intermediate level at minimum
• Must be a good team player and possess a positive attitude
• Must excel in a fast-paced and high-volume environment and be willing to work extended hours when needed