Associate Product Manager

Relo Metrics is an AI-powered, fast-growing, global SaaS company that provides innovative data solutions in the sports sponsorship arena. They are seeking an Associate Product Manager to own the Core squad, focusing on enhancing the platform's value for clients and internal teams through data analysis and stakeholder engagement.

Responsibilities:

• Own the Core squad roadmap — prioritizing improvements, fixes, and feature enhancements that drive client satisfaction and retention
• Regularly review support tickets to identify recurring friction points, pattern-match across issues, and translate them into actionable product bets
• Analyze Pendo data to understand how clients and internal teams are engaging with the platform — where they get stuck, what they skip, and what drives repeat usage
• Meet regularly with internal stakeholders (operations, Customer Success, Sales) to understand workflow pain points and surface efficiency opportunities
• Engage directly with clients to understand how they use the platform, what outcomes they're trying to achieve, and where the product is falling short
• Write clear, detailed product specs and acceptance criteria for engineering
• Define and track KPIs tied to client satisfaction, retention, and platform engagement
• Report transparently on progress to the Head of Product and cross-functional partners

Requirements:

• 1–3 years of product management or adjacent experience (product operations, customer success, business analysis) in a SaaS environment
• Genuinely curious about how people use software — you find support tickets and usage data interesting, not tedious
• Strong analytical instincts: you look for patterns in data before jumping to solutions
• Comfortable working directly with clients and internal stakeholders to uncover needs that aren't always explicitly stated
• Organized and detail-oriented: you can manage multiple workstreams without dropping the ball
• Clear, direct communicator in writing and in conversation
• Familiarity with product analytics tools (Pendo, Mixpanel, Amplitude, or similar) is a plus
• Experience in sports, media, or sponsorship is a plus but not required