IT Operations Project Manager

Guild Mortgage Company, a mortgage banking firm established in 1960, is dedicated to providing affordable home financing. They are seeking an IT Operations Project Manager to manage the full life cycle of technology projects, specifically in areas such as Enterprise Applications, IT Security, and Systems Infrastructure.

Responsibilities:

• Manage projects under the IT Operations & Services Portfolio, including Enterprise Applications, Information Security, Endpoint Engineering, and Network/Systems Operations
• Manage process improvement projects for IT Operations, including documenting standard operating procedures, developing cross department procedures with corporate departments, and infrastructure change management standards
• Work with IT management and stakeholders to create IT Operations and Services project plans with clear dependencies, resource estimates, and target deadlines
• Work with IT teams to refine IT Operations Change Management Process and Governance
• Execute project planning to meet department needs; document and communicate project statuses and risks accurately
• Collaborate with IT Operations leadership team on projects
• Facilitate Meetings that support the IT Operations and Services Portfolio Management and Controls
• Act as liaison for between IT Operations and project stakeholders in Software Development and Corporate departments
• Work with third parties to evaluate vendor contracts and facilitate onboarding contractors for projects
• Facilitate annual planning activities supporting Technology Products
• Develop backlog and roadmaps based on IT priorities and resource availability
• Work with IT Operations teams to transition from Project Close to Operational Support
• Roll out IT Operations Change Management Project Templates and Procedures
• Analyze project delivery performance metrics, develop KPIs, and project reporting
• Discover end user IT needs and communicate with IT management on visions, solutions, and concerns
• Support IT Operations and Services Management team in building and maintaining a scalable IT support system
• Build relationships and work closely with IT Analysts, Support Technicians, System/Network Administrator, IT Management, and internal stakeholders to drive change and process improvement
• Plan and oversee the preparation and dissemination of project communications
• Recommend technology strategies, policies, and procedures in line with industry standards
• Maintain professional and technical knowledge by attending educational workshops reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
• Perform other duties as assigned

Requirements:

• Bachelor's Degree directly related to the position or equivalent, required
• Bachelor's Degree in Computer Science, Information Technology, or related field
• Minimum seven years' experience as an IT professional
• Demonstrated skills with Project Management, Change Management and Release Management
• Excellent analytical, communication and interpersonal skills
• Able to clearly communicate technical concepts to both technical and non-technical audiences
• In depth knowledge of Microsoft Office, SharePoint and Azure
• Understanding of system and network infrastructure
• Experience with Enterprise Applications, Systems/Network Administration, and Information Security
• Ability to schedule and communicate technical needs internally and externally
• Excellent verbal and written communication skills required
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
• Commitment to company values
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected