Senior Business Analyst

Southern States Toyotalift is a leader in the material handling industry, specializing in providing solutions for businesses. As a Senior Business Analyst, you will contribute by providing advanced analysis, research, and support for ERP software, ensuring data integrity and security across various locations.

Responsibilities:

• Serve as Product Owner of the ERP ecosystem
• Assist in the implementation of ERP software solutions
• Define solution specifications
• Structure and prioritize business requirements and communicating plans
• Configure ERP applications to meet organization requirements
• Provide technical support for the ERP application and train users as required
• Collaborate with IT colleagues to provide system support, quick issue resolution, deployment, and implementation services leveraging common IT standards
• Identify the up and down-stream impacts of requests and mitigate risks accordingly
• Analyze current state processes, identify gaps, and make enhancement recommendations
• Create and maintain standalone and cross-functional documentation
• Document business leader and end user requirements for application enhancements, new application development, process improvements, etc. including current/future state process flows
• Serve as the point of contact between business and software providers to drive usage and adoption across the organization. Responsible for rolling out, testing, and training associates on software use
• Serve as the point-of-contact for software providers in resolving system issues
• Serve as IT project manager when required for projects
• Leverage full technical expertise in solution development
• Analyze and forecast the use of future software features and functions
• Analyze data and business processes to promote optimization opportunities
• Identify success criteria for solutions/enhancement implementation
• Develop test scenarios, test scripts, test plans, and coordinate their execution
• Own platform testing criteria and understand what ‘good’ looks like
• Coordinate production moves with IT and external groups
• Facilitate software integrations between ERP and other software vendors
• Monitor issues lists and prioritize requests/projects/updates on hold and in flight
• Advise on and assist to develop policies, procedures, or training documentation for business systems
• Collaborate with internal and external teams to optimize software workflows
• Follow change management plans
• Occasional branch travel required in support of rollouts and field training efforts
• Conduct periodic UARs (User Access Reviews)
• Perform system performance reviews and generate reports on inefficiencies and areas of improvement
• Conduct research into complementary solutions as the market matures
• Work independently, but in a cross-functional team environment
• Travel as needed
• Partner with Toyota Material Handling corporate, across the dealer network landscape, internal Southern States Material Handling leadership, branch operations, and the internal Analytics team to foster a Kaizen, continuous improvement culture
• Any other duties assigned as needed to help drive our Vision, fulfill our Mission, and abide by our Organization's Values

Requirements:

• 5 years working as a business analyst in a multi-site enterprise ERP environment
• Extensive experience working with leading ERP software; MS Dynamics preferred
• Experience in software systems implementations
• Light industrial or material handling industry exposure highly desirable
• Strong technical and analytical skills with knowledge of file systems, integration software, and systems applications required
• Proven track record supporting remote, field, and back-office personnel required
• Strong collaboration skills and ability to work across functional teams
• Exceptional written, presentation, and verbal communication skills
• Task prioritization working on multiple engagements in a fast-paced environment
• Possess critical thinking skills
• Demonstrative project management skills and understanding of modern cloud computing
• Strong Microsoft Excel skills
• Bachelor's degree in business, information systems or related field required
• Familiarity with IT standards such as html, ftp, cloud infrastructure preferred
• Exposure to SharePoint and mobile computing hardware strongly preferred