Customer Success Manager

Revi Solutions is a company focused on enhancing customer engagement for fitness studios and wellness businesses through AI technology. They are seeking a Customer Success Manager to manage customer accounts, ensuring onboarding, adoption, retention, and expansion while collaborating with various teams to drive client success.

Responsibilities:

• Own a portfolio of approximately 30-50 customer accounts
• Manage customers across onboarding, launch, adoption, retention, renewal, and expansion
• Build strong relationships with studio owners, operators, and decision-makers
• Act as the primary point of contact for customer success and strategic guidance
• Lead onboarding from post-sale handoff through successful launch
• Guide customers through setup, implementation, and adoption milestones
• Ensure customers understand timelines, responsibilities, goals, and success metrics
• Help clients connect Revi Solutions’ capabilities to measurable business outcomes
• Monitor account health using onboarding progress, product adoption, engagement, support activity, and renewal timing
• Identify churn risk early and proactively execute retention strategies
• Conduct recurring customer check-ins focused on ROI, performance, blockers, and next steps
• Support upsell and expansion opportunities where appropriate
• Troubleshoot adoption gaps, operational bottlenecks, and customer process challenges
• Escalate technical, support, or integration issues with clear context and recommended next steps
• Surface customer feedback and insights to improve product, onboarding, and customer experience
• Partner closely with Sales, Product, Support, and Operations teams
• Contribute to scalable CS playbooks, onboarding systems, health scoring, and retention initiatives
• Maintain clean, organized, and accurate account documentation