Optum is dedicated to improving health data flow and creating a connected system. The Sr Business Analyst will implement and manage complex business systems, troubleshoot issues, and collaborate with teams to provide effective solutions in the healthcare domain.
Responsibilities:
- Implements, modifies, tests and administers complex business systems and applications
- Troubleshoots and resolves issues (both user reported and vendor reported)
- Helps manage service incidents and requests
- Serves as a subject matter expert for technical configuration and integrations
- Conducts analysis of business and users needs to provide appropriate systems solutions
- Designs screens, workflows, reports, interfaces, etc. and prepares specifications for system changes
- Lead meetings and direct team problem solving sessions
- Manages medium and large projects
- Champions new and innovative ideas to address business units/system barriers or opportunities
- Be the point of contact for technical questions or issues from vendors
- Communicates internally and externally with all levels of employees including senior management
- Champions new and innovative ideas to address business units/system barriers or opportunities
- Collaborates with team members and teams from other capability sub-domains to problem solve or manage projects
- Manages multiple projects with varying timeframes
- Participates in RFPs
- Develops robust documentation of solutions including networking, Epic build, and architecture
- Plans for and documents data transformation and mapping
- Develops use case descriptions and diagrams
- Prepares user interface design
- Develops and presents conceptual and functional models and prototypes to users for analysis and evaluation
Requirements:
- Undergraduate degree or equivalent experience
- Epic Certifications; EpicCare Ambulatory
- 3+ years relevant work experience in business analysis or related role within the healthcare industry
- Proven experience working with operational stakeholders and/or external vendors
- Direct experience working with Epic in a technical build role
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy