Sr Business Analyst Infotech - Remote

Optum is dedicated to improving health data flow and creating a connected system. The Sr Business Analyst will implement and manage complex business systems, troubleshoot issues, and collaborate with teams to provide effective solutions in the healthcare domain.

Responsibilities:

• Implements, modifies, tests and administers complex business systems and applications
• Troubleshoots and resolves issues (both user reported and vendor reported)
• Helps manage service incidents and requests
• Serves as a subject matter expert for technical configuration and integrations
• Conducts analysis of business and users needs to provide appropriate systems solutions
• Designs screens, workflows, reports, interfaces, etc. and prepares specifications for system changes
• Lead meetings and direct team problem solving sessions
• Manages medium and large projects
• Champions new and innovative ideas to address business units/system barriers or opportunities
• Be the point of contact for technical questions or issues from vendors
• Communicates internally and externally with all levels of employees including senior management
• Champions new and innovative ideas to address business units/system barriers or opportunities
• Collaborates with team members and teams from other capability sub-domains to problem solve or manage projects
• Manages multiple projects with varying timeframes
• Participates in RFPs
• Develops robust documentation of solutions including networking, Epic build, and architecture
• Plans for and documents data transformation and mapping
• Develops use case descriptions and diagrams
• Prepares user interface design
• Develops and presents conceptual and functional models and prototypes to users for analysis and evaluation

Requirements:

• Undergraduate degree or equivalent experience
• Epic Certifications; EpicCare Ambulatory
• 3+ years relevant work experience in business analysis or related role within the healthcare industry
• Proven experience working with operational stakeholders and/or external vendors
• Direct experience working with Epic in a technical build role
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy