Customer Service Representative - State Farm Agent Team Member

State Farm Agent is seeking a Remote Customer Service Representative to provide exceptional customer experiences and assist with agency tasks. The role requires prior State Farm agency experience and focuses on delivering friendly customer service, responding to underwriting requests, and supporting the agent and sales associates.

Responsibilities:

• Provide prompt, accurate, and friendly customer service to our existing clients
• Respond to underwriting requests
• Answer agency inbound calls
• Add additional lines of insurance at customer request
• Identify gaps in coverage and offer products to properly protect customers
• Assist in contacting customers to get signature documents returned
• Attach documents
• Assist with general customer questions
• Assist in answering phones
• Assist agent and sales associates complete tasks as directed

Requirements:

• Prior State Farm experience is required
• Pass a state and federal background check that we conduct prior to hire
• Must have or be willing to obtain property and casualty license (we help with this)
• Must be dependable
• Must be proficient with computer functions and have excellent communication skills
• Good work ethic and good energy
• Can adapt to change throughout tenure and be coachable