Deskside Support Technician (Tier II)
Washington, Utah, United States of America
Contract
1 week ago
$33 USD
Key skills
GoAILeadershipCommunication
About this role
Description
Deskside Support Technician II - Public Trust
Location: Washington, DC
Work Arrangement: Onsite - 5 days per week
Clearance Requirement: Active Public Trust required (Secret Clearance highly desired)
Position Overview
We are seeking a customer-focused Deskside Support Technician II to provide hands-on technical support within a large enterprise IT environment supporting federal operations in Washington, DC. This role supports end users across multiple office locations and requires strong troubleshooting skills, professionalism, and the ability to operate independently in a fast-paced support environment.
The ideal candidate brings prior experience delivering Tier II support in Windows-based enterprise environments, with strong communication skills and a service-oriented mindset. This role includes direct interaction with end users, senior leadership offices, and cross-functional IT teams while supporting mission-critical systems and maintaining high service standards.
Key Responsibilities
Deskside Support & Troubleshooting
Endpoint & Software Support
Customer Service & Ticket Management
Operational Support
Requirements
Required Qualifications
Preferred Qualifications
Additional Details
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Deskside Support Technician II - Public Trust
Location: Washington, DC
Work Arrangement: Onsite - 5 days per week
Clearance Requirement: Active Public Trust required (Secret Clearance highly desired)
Position Overview
We are seeking a customer-focused Deskside Support Technician II to provide hands-on technical support within a large enterprise IT environment supporting federal operations in Washington, DC. This role supports end users across multiple office locations and requires strong troubleshooting skills, professionalism, and the ability to operate independently in a fast-paced support environment.
The ideal candidate brings prior experience delivering Tier II support in Windows-based enterprise environments, with strong communication skills and a service-oriented mindset. This role includes direct interaction with end users, senior leadership offices, and cross-functional IT teams while supporting mission-critical systems and maintaining high service standards.
Key Responsibilities
Deskside Support & Troubleshooting
- Provide onsite Tier II deskside support for end-user incidents and service requests
- Troubleshoot and resolve issues involving:
- Windows desktops and laptops
- Microsoft Office applications
- Outlook and Exchange
- Printers and peripherals
- Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries
Endpoint & Software Support
- Install and support specialty applications not packaged within SCCM
- Remove devices from the network in accordance with security directives
- Support printer troubleshooting, toner replacement, and device maintenance
Customer Service & Ticket Management
- Maintain accurate updates within the ITSM ticketing system
- Prioritize incidents based on SLA requirements and customer impact
- Deliver high-touch "white glove" support for senior leadership offices
- Provide timely, professional communication throughout issue resolution
Operational Support
- Support users across multiple buildings within Washington, DC
- Collaborate with service desk and infrastructure teams to resolve escalated issues
- Participate in occasional after-hours support activities when required
Requirements
Required Qualifications
- High School Diploma with 5+ years of relevant IT support experience
- Active Public Trust clearance
- Experience providing Tier II support in enterprise Windows environments
- Experience using ITSM/ticketing systems
- Strong troubleshooting skills across desktop, software, and peripheral technologies
- Excellent written and verbal communication skills
- Strong customer service and prioritization abilities
Preferred Qualifications
- Active Secret Clearance
- Prior experience supporting federal environments
- Experience supporting senior leadership or executive offices
- Familiarity with SCCM and enterprise endpoint support processes
Additional Details
- Role requires onsite support across multiple DC-area buildings
- Strong emphasis on professionalism, responsiveness, and customer experience
- Opportunity to support mission-critical enterprise operations within a federal environment
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.