Duck Creek Business Architect

Role: Duck Creek Business Architect

Charlotte, NC (Onsite 3 days a week)

Key Responsibilities

• Lead design and delivery of Duck Creek BA solutions aligned to business outcomes and operational efficiency.
• Act as a consulting partner to customers, translating business needs into scalable Duck Creek solutions.
• Own customer relationship management, including senior stakeholder and architect interactions.
• Drive Product Owner coordination, backlog grooming, prioritization, and crossteam dependency management.
• Lead multivendor coordination across Cognizant, customer teams, and thirdparty vendors.
• Design and integrate Duck Creek solutions within microservicesbased architectures, ensuring scalability, resilience, and performance.
• Oversee integration of Duck Creek with upstream/downstream systems and enterprise platforms.
• Provide architectural guidance on Duck Creek best practices and complex solution design.
• Partner with business, engineering, QA, and vendors to resolve complex functional challenges.
• Own solution documentation and design artifacts specifications.
• Ensure quality through testing oversight, validation, and performance reviews.
• Monitor production performance and drive continuous improvements.
• Ensure compliance with industry standards and regulatory requirements.
• Identify automation opportunities and process efficiencies.
• Support roadmap planning, modernization initiatives, and strategic delivery decisions.
• Drive continuous improvement in solution design and enduser experience.

Qualifications

• Strong handson experience in Duck Creek BA with proven delivery success.
• Deep domain expertise in Commercial Insurance, specifically Auto, General Liability, Property, and Workers Compensation.
• Experience working with microservicesarchitected applications and distributed systems.
• Proven ability to engage customers, architects, Product Owners, and vendors on complex problems.
• Strong problemsolving, communication, and stakeholder management skills.
• Proactive, outcomedriven mindset with a consulting orientation.

Bachelor s degree required; Duck Creek and/or insurance certifications preferred.

Work model

We strive to provide flexibility wherever possible. Based on this role s business requirements, this is a hybrid(3 days a week onsite) position at Charlotte NC open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.