ServiceNow HAM Developer

ServiceNow Developer - HAM Location: Remote
Work Type: Remote
Remote Work: YES
Job Description
Gridiron IT is seeking a seeking a highly motivated and experienced ServiceNow Hardware Asset Management (HAM) Developer to join our dynamic IT team. In this role, you will be responsible for designing, developing, implementing, and maintaining our ServiceNow HAM capability and its integrations, ensuring accurate and efficient management of our hardware assets throughout their lifecycle. You will work closely with IT Asset Management, Operations, Procurement, and other stakeholders to optimize processes and drive value from our asset data.
Responsibilities:

• Development & Configuration:
• Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management.
• Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes.
• Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.
• Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes.
• Integration:
• Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools.
• Utilize various integration methods including REST/SOAP APIs, MID Servers, and data sources.
• Process Improvement & Automation:
• Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes.
• Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort.
• Support & Maintenance:
• Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations
• Perform regular health checks, performance tuning, and apply platform upgrades or patches as needed.
• Documentation & Best Practices:
• Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans.
• Adhere to ServiceNow best practices, coding standards, and security guidelines.
• Participate in code reviews and provide constructive feedback.

Required Qualifications

Required:?

• Ability to obtain/maintain Secret clearance

• 12+ Years of relevant experience (Bachelor s Degree in relevant field may be substituted for 5 years of relevant experience).

• Proven expertise in ServiceNow platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer.

• In-depth understanding and practical experience with ServiceNow CMDB, ITSM, and ITAM modules.

• Demonstrable experience with ServiceNow HAM implementation and configuration.

• Proficiency in integrating ServiceNow with external systems using REST/SOAP APIs, JSON, XML, and MID Servers.

• Experience with Service Portal development.

• Solid understanding of IT Asset Management (ITAM) principles, processes, and the hardware asset lifecycle (procurement, deployment, in-use, refresh, disposal).

• Familiarity with asset discovery methods and tools.

Desired:

• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.

• Excellent verbal and written communication skills, with the ability to translate technical concepts to non-technical stakeholders.

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist ITAM (CIS-ITAM)

• ServiceNow Certified System Administrator (CSA)

• ITIL v3 or ITIL 4 Foundation certification

• Experience with other ServiceNow modules like Discovery, Service Mapping, etc.

• Experience with data migrations into ServiceNow.

• Experience working in an Agile/Scrum development environment.

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Requires Secret Clearance.
Compensation and Benefits
Salary Range: $85-95/hr (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)

Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron s benefits programs.

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.