Customer Service Representative

Terminix is a member of the Rentokil family of companies, a global leader in Pest Control and other services. They are seeking a Customer Service Representative responsible for handling inbound and outbound customer contacts to solve needs and retain customers while providing a high-quality service experience.

Responsibilities:

• Handles customer correspondence for service, scheduling, and billing inquiries
• Offers creative Home Inspection leads to qualifying customers
• Cultivates and maintains on-going customer relationships
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

Requirements:

• High School Diploma or GED
• Ability to use a personal computer
• Basic knowledge of Microsoft Word, Excel, and Windows
• 1-2 years of customer service experience preferred
• Ability to type 25 wpm preferred