Customer Service Agent (Chicago, US)

Parking Network B.V. is a company focused on revolutionizing airport travel. They are seeking a Customer Service Agent to be the dedicated point of contact for US markets, providing support for various products and ensuring high levels of service for customers and partners.

Responsibilities:

• Provide excellent customer service via inbound and outbound telephone calls and email/
• Support customers with bookings, reservations, and product information
• Handle distribution channel enquiries professionally and efficiently
• Carry out ad hoc administrative tasks to support the wider team
• Collaborate with colleagues globally to ensure consistency and service excellence

Requirements:

• Previous experience in a call centre or customer service role
• Being computer literate
• Strong written communication skills with excellent spelling and grammar
• Confident handling both inbound and outbound calls
• A customer-first mindset and ability to work independently
• Looking for a long-term role with opportunities to grow and develop