Work From Home Auto Finance Customer Service Coordinator

Capital One is a financial services company that is seeking a Work From Home Auto Finance Customer Service Coordinator to join their Auto Finance Servicing team. The role involves engaging with customers to provide support for auto loan refinancing, educating them about products and services, and ensuring a high-quality customer experience through effective communication and problem-solving.

Responsibilities:

• Place outbound calls to potential customers looking to refinance their auto loans
• Take an active role in educating customers about our products and services
• Answer inbound calls and greet customers with energy and enthusiasm
• Thrive in a fast-paced, lively and dynamic work environment
• Use a conversation based approach to uncover customer needs using open-ended questions – after all, scripts are for robots
• Guide customers through the online enrollment process
• Assist customers with account questions in an energetic and spirited manner
• Perform multiple tasks / navigate multiple systems simultaneously to service the customer’s application or troubleshoot their questions and issues
• Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
• Strive for first call resolution, and take true ownership of customer needs and issues
• Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date
• Build strong working relationships with experience partners to effectively problem solve
• Have strong positive influence on peers
• Communicate in a professional manner in all settings

Requirements:

• High School Diploma, GED, or equivalent certification
• At least 2 years Customer Service or Call Center Experience
• At least 1 year of experience using Google Suite or Microsoft office
• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
• At least 1 year of auto finance experience
• At least 3 years of Customer Service or Call Center experience
• At least 2 years experience working in the Financial Industry