Senior Business Analyst / Information Engineer

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. They are seeking a Senior Business Analyst / Information Engineer to enhance platform capabilities within the existing ServiceNow instance for the FAA, collaborating with stakeholders to implement new modules and improve overall service delivery efficiency.

Responsibilities:

• Collaborate effectively with diverse FAA and SAIC stakeholders to document requirements, set priorities, and communicate timelines and schedules efficiently
• Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration
• Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience
• Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders
• Apply Agile Software Development Life Cycle (SDLC) methodologies to manage ServiceNow enhancements and implementations, ensuring iterative delivery, continuous stakeholder feedback, and alignment with evolving mission and operational priorities
• Align all configurations and architectural decisions with the FAA’s digital governance and enterprise architecture frameworks
• Help promote FAA business process reengineering and standardization to maximize business value from the Platform, improve service delivery efficiency, reducing technical debt and driving innovation
• Assist with providing all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption

Requirements:

• Bachelor's Degree in Information Technology + 3 years of relevant experience; Associates in Information Technology + 10 years of relevant experience; High School + 11 years of relevant experience
• Experience with ServiceNow implementations
• Experience working on IT projects utilizing the PMI framework
• Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust
• ServiceNow certifications
• Scrum Master/Agile experience
• Experience supporting FedRamp authorized software
• Results-Oriented: Maintains a strong sense of urgency, consistently follows through, and delivers on goals with minimal oversight
• Entrepreneurial Mindset: Approaches challenges with resourcefulness and creativity, continuously seeking improvement and innovation
• Takes Ownership: Assumes responsibility for outcomes and demonstrates a high degree of accountability and follow-through
• Highly Motivated: Brings energy and enthusiasm to their work, setting ambitious goals and pushing boundaries to achieve them