Business Procedures Analyst

MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Business Procedures Analyst is responsible for supporting credentialing and regulatory processes for licensed employees, managing day-to-day workflows, and collaborating with various stakeholders to ensure compliance and operational continuity.

Responsibilities:

• Manage day-to-day credentialing, licensing, and regulatory workflows to ensure timely and compliant processing for licensed employees
• Coordinate with Compliance, FINRA, pre-employment screening teams, business partners, and external vendors to resolve issues and support regulatory requirements
• Provide training, guidance, and reporting support to team members and stakeholders, ensuring consistent knowledge sharing and process adherence
• Support cross-functional CLEAR processes by delivering backup coverage and maintaining operational continuity across workstreams
• Contribute to process improvements and assist with small-scale projects to enhance efficiency, accuracy, and overall program effectiveness

Requirements:

• Experience supporting credentialing, licensing, regulatory, compliance, or related operational processes
• Working knowledge of regulatory and credentialing requirements for licensed employees, with the ability to manage workflows accurately and in compliance with established procedures
• Experience collaborating cross-functionally with internal partners, regulatory bodies, and external vendors to resolve issues and support business needs
• Strong organizational, training, and reporting skills, with the ability to manage multiple priorities, provide guidance to others, and maintain accurate documentation
• Understanding of Microsoft Office tools, particularly Excel, Word, and Outlook, with the ability to support reporting, communication, and day-to-day workflow management
• Experience with licensing and credentialing systems (e.g., NIPR, FINRA systems, or similar regulatory platforms)
• Familiarity with pre-employment screening processes, including background checks or identity verification practices
• Prior experience in HR, financial services, insurance, or a regulated environment, with an understanding of compliance-driven operations
• Exposure to process improvement initiatives or project support, including participation in workflow enhancements or system implementations