Senior Business Systems Analyst - Remote

Genesis10 is currently seeking a Senior Business Systems Analyst position with a Regional Financial Institution. This role involves working with business partners to align technology solutions with business strategies, providing technical support, and identifying improvements for operational efficiencies.

Responsibilities:

• Build relationships with business partners who leverage ServiceNow with a goal to understand their needs, advocate on their behalf, maintain platform designed standards and governance, and communicate effectively between business and technical users
• Develop an in-depth understanding of complex business processes and functional behaviors of assigned applications, potential design and integration of technical solutions, including upstream and downstream dependencies and impacts
• Work with key stakeholders to capture business and user requirements as well as establish and strengthen the relationship between teams
• Own the relationship with stakeholders to identify, model, and document business processes and data requirements
• Partner with Scrum and Production Support teams to ensure all documented requirements are understood, developed, tested, and delivered to specification
• Facilitate scope, discovery, and design sessions, and communicate with business partners on story status and follow-up
• Align IT resources and processes to meet the client organization's needs, as well as the design of enterprise solutions
• Build roadmaps with business partners and execute stories within sprint timelines
• Perform other duties as assigned

Requirements:

• Bachelor's Degree or 4+ additional years of equivalent experience
• 4-8+ years of related experience working as a Business Systems Analyst, Business Analyst or Data Analyst
• 1+ years of hands-on experience with ServiceNow
• ServiceNow platform knowledge and experience
• Knowledge of Agile/Scrum methodologies and tools
• Strong organizational, written, and oral communication skills
• Ability to manage multiple projects in a fast-paced environment and meet deadlines
• Experience in a Business Analyst role performing the listed responsibilities, including experience with the following artifacts: assisting in creation of scope documents, eliciting and documenting functional/non-functional requirements and use cases, and producing process flows using Visio or equivalent tool
• Experience facilitating groups sessions to gather requirements with ability to ask relevant questions to drill into the details
• Experience tracking and driving deliverables to completion
• Problem-solver mindset; ability to work through grey areas independently with minimal supervision
• Proficiency with Microsoft (Outlook, Teams, Word, Excel, PowerPoint, Visio)
• Demonstrate technical skills and the ability to learn technology