Staff Product Manager (AI Care Management)

Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs. As a Staff PM on Pod-Agents, you will own the product vision and roadmap for our AI agent platform, helping frontline care managers reduce administrative burden and enhance patient connection.

Responsibilities:

• Partner with product leadership to define and drive the Pod-Agents roadmap, from discovery through pilot, GA, and ongoing iteration. You'll contribute to strategy, own the specs, and drive execution on one of our most technically ambitious product areas
• Partner closely with our CMO and clinical operations team to deeply understand how care managers work, where AI can genuinely help, and where humans need to stay in the loop
• Define what good looks like for AI agent features, including evaluation frameworks, success metrics, and feedback loops that tell you whether the product is actually working in the field
• Write clear, opinionated specs that give engineers and designers the context they need to build the right thing: not requirements documents, but decision documents
• Navigate ambiguity with confidence. This is greenfield product work in a regulated domain. You'll make good calls with incomplete information and know when to slow down and learn more before moving forward
• Serve as a cross-functional thought partner across Pod-Agents, ECM, and Access, helping connect the dots between what we're building and Pair Team's broader care delivery model and partner programs

Requirements:

• 5+ years of product management experience, with at least 3 years in healthcare, care delivery, or a similarly regulated and complex domain
• Demonstrated experience operating as a staff-level IC PM, owning roadmap direction, writing crisp specs, and influencing outcomes across engineering and clinical stakeholders without formal authority
• A track record of building products that touch clinical workflows, whether for care managers, clinicians, health plans, or patients
• Experience shipping AI or ML-powered features with hands-on involvement in defining evaluation criteria, success metrics, and post-launch iteration
• Strong written communication. You write specs that move teams forward and can explain complex tradeoffs clearly to both technical and non-technical audiences
• Comfort with compliance and regulatory constraints as first-class product inputs, not afterthoughts
• Domain-Fluent Clinical Builder. You've built products that touch real care workflows, for care managers, clinicians, health plans, or patients, and you take clinical context seriously
• Staff-Level IC. You operate with the strategic horizon and independence expected at this level. You shape direction, not just execution
• AI Product Pragmatist. You've shipped AI or ML-powered features and you understand what makes them hard: evaluation, uncertainty, hallucination risk, and the gap between what works in a demo and what works in production
• Clear Thinker, Strong Writer. You write specs that people actually read. You can distill complex tradeoffs into clear recommendations for engineering, clinical leadership, and executives
• Regulatory-Aware. You've navigated compliance constraints, including HIPAA, CMS requirements, and value-based care structures, as a real part of product design
• Experience with Medicare Advantage, Enhanced Care Management (ECM), D-SNPs, or similar Medicaid/Medicare programs
• Background building tools for complex care populations, including dual-eligible, Medicaid, or high-acuity patients
• Familiarity with agentic AI systems, LLM-based product development, or clinical decision support tools
• Experience at a value-based care company, care management organization, or digital health startup