Senior Business Analyst

Celerity Consulting Group is a consulting firm specializing in the utilities and energy sectors. They are seeking a Senior Business Analyst to analyze client business processes, identify requirements, and implement solutions to enhance operational efficiency.

Responsibilities:

• Engage with clients to understand and document their business processes, needs, and objectives related to field service operations
• Analyze and translate business requirements into functional specifications for enterprise solutions
• Conduct gap analyses to identify areas where current systems fall short of client needs
• Collaborate with technical teams to design solutions that align with client requirements and industry best practices
• Assist in configuring and customizing tools to meet specific client needs
• Develop and execute test plans to ensure solutions meet specified requirements and quality standards
• Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle
• Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in
• Prepare and deliver presentations and reports to clients and internal stakeholders
• Identify opportunities to enhance client business processes through the effective use of FSM solutions
• Recommend best practices and innovative solutions to improve field service operations and efficiency
• Monitor solution performance and suggest enhancements based on data analysis and client feedback
• Hands on experience writing detailed user stories, test cases and executing tests. Should have an eye for details and be familiar with arduous test cases
• Experience logging, tracking, prioritizing and validating defects
• Experience guiding new users through individual and collaborative UAT sessions
• Should be familiar with navigating difficult conversations with users when bugs are uncovered or business needs are deprioritized for the scope of the project
• Develop training materials and conduct training sessions for clients to ensure successful adoption of enterprise solutions
• Provide ongoing support to clients’ post-implementation to address issues and optimize solution usage

Requirements:

• Over 7 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.)
• Strong background in the utilities/energy/telecom or similar industries
• Experience in requirements gathering, process analysis, and solution implementation
• Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
• Hands-on experience with SQL to access, retrieve, manipulate, and analyze data
• Hands-on experience with Jira, Confluence, MS SharePoint, Process design tools (Vizio, Signavio, etc.) and similar PMO tools
• Strong understanding of utility operations, asset management, and field service management
• Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions
• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels
• Strong project management skills, with the ability to manage multiple priorities and meet deadlines
• Ability to travel to client sites (domestic and/or international) as required and defined per project requirements
• Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field
• Advanced degree (MBA or Master's)
• Consulting background with experience in client-facing roles and managing stakeholder relationships
• Proficiency in using FSM software platforms
• Familiarity with GIS integration and mobile workforce management solutions
• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management
• Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP)