Process Engineer

MedSpecialized, Inc. is seeking a Process Engineer to play a critical role in designing, optimizing, and enforcing standardized workflows across multiple operational divisions. This highly analytical position involves end-to-end process improvement initiatives and requires strong ownership of operational workflows.

Responsibilities:

• Map, analyze, and optimize operational workflows across administrative, medical, and portfolio management functions
• Identify inefficiencies and redesign processes to improve speed, accuracy, and scalability
• Develop, document, and enforce standard operating procedures (SOPs)
• Ensure adherence to standardized processes to achieve consistent, defect-free output
• Monitor operational KPIs on a weekly basis
• Identify bottlenecks and implement improvements to maximize throughput and reduce variance
• Support system migrations and backend operational integrations
• Ensure seamless coordination across platforms and cross-functional teams
• Conduct structured root cause analysis on operational inefficiencies
• Perform regular reviews to evaluate process improvements and their impact on scalability and performance

Requirements:

• Bachelor's degree in Engineering (Industrial Engineering or Electronics & Communication Engineering preferred)
• 3+ years of experience in process engineering, BPO operations, or continuous improvement roles
• Strong knowledge of Lean Six Sigma methodologies (Green Belt or Black Belt preferred)
• PMP certification is an advantage
• Strong analytical and problem-solving skills
• Proficiency in workflow mapping tools (e.g., Visio, Lucidchart)
• Ability to work independently in a high-performance, results-driven environment
• Strong communication and stakeholder management skills