Sales Development Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. They are seeking a Sales Development Representative (Patient Intake Coordinator) to manage patient interactions, verify insurance, and secure appointments across their clinics, ensuring a patient-first experience.

Responsibilities:

• Serve as the first point of contact for new patient leads
• Proactively connect with patients via inbound and outbound phone calls, email, and text
• Build rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinics
• Communicate insurance coverage and payment options clearly to minimize booking barriers
• Verify insurance, initiate authorization requests, and manage CRM/EMR documentation
• Troubleshoot patient concerns and tailor your messaging to improve conversion rates (CVR)
• Collaborate with internal teams to ensure a seamless handoff to clinical care
• Continuously refine your approach based on feedback and performance data

Requirements:

• Experience in medical call centers, front desk patient scheduling, or insurance-based sales
• Deep understanding of healthcare workflows
• Confidence navigating insurance barriers
• Prior experience converting calls into booked visits
• Ability to guide patients, ask the right questions, and document accurately in EMRs
• Drive & Resilience: A competitive work ethic and a 'productivity mindset'
• Sales Execution: Strong persuasion and objection-handling skills
• Operational Discipline: The ability to navigate multiple tools (CRM, EMR, and phone systems) simultaneously with high attention to detail under pressure
• Coachability: A commitment to growth, with the ability to act on coaching and feedback quickly to improve performance
• Bilingual in Spanish and English
• Experience in sales (e.g., cold calling) or high-volume service environments (e.g., military or hospitality)
• Experience in Medical Call Centers
• Experience in Patient Scheduling
• Experience in Healthcare Sales
• Experience in Dental Front Desk Operations
• Experience in Insurance Verification
• Experience in Patient Access
• Experience in High-Volume Call Centers
• Experience in Appointment Setting
• Experience in Healthcare Customer Service
• Experience in EMR & CRM Documentation
• Experience in Urgent Care or Specialty Clinics
• Experience in Inside Sales or Inbound Sales Environments
• Experience in Revenue Cycle or Front-End RCM Operations
• Experience in Bilingual Patient Support
• Experience in Consultative Phone Sales