Patient Financial Services Customer Service Support Representative
United States of America
Full Time
1 week ago
$25 - $4 USD
H1B Sponsor Likely
Key skills
EPICOnBaseMicrosoft Office SuiteFederal and State Billing RulesCommercial Billing RulesMedical TerminologyCPT4 CodingICD10 CodingFair Debt Collection PracticesRevenue Cycle ManagementCustomer Service OrientationVerbal and Written CommunicationCommunicationProblem Solving
About this role
UVM Health - UVM Medical Center is seeking a Patient Financial Services Customer Service Support Representative. The role involves providing clerical support to the Customer Service Department and maintaining self-pay patient accounts while ensuring efficient operations and successful collection of patient balances.
Responsibilities:
- The CSSR serves as the primary clerical support person to the Customer Service Department and functions to facilitate the efficient operation of the department and successful collection of patient balances
Requirements:
- Associates Degree in Business preferred or 3 years health care/collections or customer service experience. An equivalent combination of education and experience may be substituted
- Experience in an office environment sufficient enough to demonstrate advanced skills and abilities
- Must have familiarity with EPIC, OnBase and Microsoft Office Suite
- Must have a demonstrated ability to gain in-depth knowledge of federal/state and/or contractual/ commercial billing rules and regulations for hospital and physician billing
- Must have working knowledge of medical terminology, CPT4 & ICD10 coding practices and Fair Debt Collection Practices as applicable to health care
- Must understand the types of information used in these environments and how the data is produced, used and transformed for revenue cycle
- Must have excellent customer service skills with strong customer service orientation
- Must demonstrate problem solving ability with a well-developed analytical skill set
- Must possess excellent verbal and written communication skills
- Must demonstrate ability to function well under pressure and high levels of stress in a robust call center environment
- Must demonstrate the ability to develop strong productive working relationships to ensure timely resolution of problems
- Must be able to work independently, maintain the highest level of confidentiality at all times in all interactions
- Must show an ability to multi-task and prioritize and ability to learn new skills in an ever-changing healthcare environment
- Must be able to function well within multiple systems simultaneously while interacting with patient/customers via telephone, digital communication or in person
- Must be able to resolve disputes and problems constructively with an emphasis on patient satisfaction outcomes