Digital Experience Customer Success Manager
McLean, Virginia, United States of America
Contract
1 week ago
$31 USD
Key skills
SaaSCommunicationPresentation SkillsCustomer Success
About this role
Software Guidance & Assistance, Inc., (SGA), is searching for a Digital Experience Customer Success Manager for a contract assignment with one of our premier SaaS clients in a remote role. Must be able to support MST and CST working hours.
Responsibilities:
Highly Preferred Skills:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Responsibilities:
- Work collaboratively across a mixed specialty team to plan and execute Digital Events for 300+ customers centered around driving Adoption and Value
- Network within the ecosystem to build cross-functional relationships to stay ahead of the curve on solution expertise, identifying guest speakers for events and speak confidently to solution knowledge.
- Create and post digital content for use at scale by both Customers and internal stakeholders that fosters community and encourages peer learning.
- Deliver an exceptional customer experience through scaled, digital events by orchestrating the right internal speakers, creating engaging supporting content, and employing an entertaining presentation style
- Act as the voice of the customer internally - sharing process improvements and product feedback into the internal ecosystem
- Shared management of an external inbox, facilitating conversations with customers over email, event follow-up, and promotions.
- Report internally on event metrics, tying program performance to business strategy and creating value for customers within a given Solution or Solution Group
- 2-4 years meaningful work experience in a strategic customer success role or related field
- A proactive, customer-facing mindset with a passion for driving customer success at scale
- Strong communication and interpersonal skills, with the ability to clearly articulate value to diverse audiences - from practitioner to executive decision maker
- Ability to prioritize, multi-task, and perform in a fast-paced environment
- Exceptional storytelling, organizational and presentation skills, both verbal and written; ability to engage a large audience in a compelling and authentic way
- Education:
- Bachelor's Degree or equivalent work experience
- Experience planning and promoting digital events for Customers at Scale
Highly Preferred Skills:
- Deep knowledge of Adobe software in digital marketing and/or digital media space, especially Adobe Experience Manager (AEM) and Adobe Journey Optimizer (B2B).
- Adobe Certifications highly preferred
- Proven experience presenting virtually to an audience of 300+
- Comfortability using Microsoft Teams to conduct Webinars
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.