Senior Product Designer

Asurion is seeking a Senior Product Designer to lead the design strategy for creating intuitive customer experiences across various platforms. This role involves collaborating with cross-functional teams and utilizing research and data to drive measurable customer and business outcomes.

Responsibilities:

• Lead experience outcomes across major partners
• Own end-to-end design for partner customer journeys, and strategic initiatives from discovery and service selection through support, checkout, and engagement
• Design cohesive experiences
• Define cohesive experience strategy across digital, physical, and service touchpoints
• Translate insight into actionable priorities
• Use research, data, journey mapping, prototyping, and testing to identify customer and associate needs and turn them into actionable, scalable solutions
• Drive cross-functional alignment
• Work with product, engineering, research, analytics, marketing, training, and retail operations to align priorities and deliver high-quality, consumer-first experiences
• Influence leaders and roadmap priorities
• Define quarterly experience direction for customer domain and influence roadmap priorities through evidence-based storytelling, customer insights, and design rationale
• Prototype, test, and iteration
• Validate concepts early, measure outcomes, and refine designs to improve usability, satisfaction, conversion, retention, or operational efficiency
• Raise the design bar
• Set visual and interaction standards, contribute to design systems, and provide critique and coaching to elevate craft quality

Requirements:

• Substantial experience in product design, UX, service design, or customer experience design, with a portfolio showing shipped work and measurable impact
• Experience leading major, complex, cross-functional initiatives spanning multiple teams and product areas
• Strong UX/UI craft, including information architecture, interaction design, visual design, accessibility, and responsive design
• Strong user-centered design practice, including research synthesis, journey mapping, prototyping, usability testing, and iteration
• Ability to balance customer needs, associate workflows, business outcomes, technical feasibility, and store operating realities
• Experience with design systems, reusable patterns, component-based design, and design handoff in partnership with engineering
• Demonstrated ability to influence leadership through clear design strategy, storytelling, and well-framed tradeoffs
• Experience mentoring designers and elevating team capability through critique, coaching, and sponsorship
• Defines experience strategy for a customer domain
• Identifies systemic opportunities across journeys and channels
• Resolves competing priorities using customer, business, and operational data
• Creates clarity and momentum in ambiguous problem spaces
• Influences organizational decisions without formal authority
• Drives measurable customer and business outcomes
• Experience defining multi-quarter experience strategy
• Experience influencing Leadership decisions
• Track record driving strategic change across a product area
• Experience sponsoring or developing emerging design leaders
• Uses AI-assisted workflows to accelerate research, synthesis, ideation, and prototyping
• Applies AI tools to improve design quality and team effectiveness
• Evaluates opportunities for AI-enabled customer and associate experiences