Customer Service/Inside Sales Rep

SaniSure is a high-growth multinational manufacturer of single-use products and systems for the biotech industry. The Customer Service/Inside Sales Rep will partner with Sales Representatives to manage customer relationships, drive pipeline progression, and support commercial growth from lead generation to order conversion.

Responsibilities:

• Partner with assigned Sales Representatives to support key accounts, territory growth, and pipeline progression; proactively follow up on leads and open quotes to drive conversion
• Serve as the primary point of contact for customer inquiries, concerns, and escalations; build strong relationships to understand customer needs and expectations
• Identify upselling and cross-selling opportunities and communicate findings to the Sales team
• Generate and manage quotes, including annual quotes, and support the preparation and timely submission of RFPs
• Maintain and update CRM (HubSpot) with accurate deal status, forecasts, and customer interactions; track pipeline progress and booking projections
• Review customer forecast accuracy and support demand planning by aligning CRM pipeline with customer forecasts and operational plans
• Track key commercial metrics including lead-to-order conversion, bookings performance, pipeline accuracy, OTIF, and customer service response time
• Support monthly and quarterly business reviews by providing insights on performance trends, forecasts, and key account metrics
• Participate in territory and account planning discussions and assist in managing smaller projects that may scale into larger opportunities
• Perform additional job duties as assigned

Requirements:

• Bachelor's degree in Business, Engineering, Life Sciences, or a related field; or an equivalent combination of education and 5+ years of relevant professional experience
• 3–5+ years of experience in Customer Service, Inside Sales, or Sales Support in a manufacturing or biopharma environment
• Experience with CRM systems (HubSpot preferred) and ERP systems (Syteline preferred)
• Experience in biopharma, life sciences, or regulated industries, with existing knowledge or network within the relevant customer base
• Experience supporting RFP processes and complex customer projects
• Strong communication, organizational, and problem-solving skills with the ability to coordinate cross-functional teams
• Advanced proficiency in Microsoft Excel, including pivot tables and data analysis; proficiency in Microsoft Office Suite
• Familiarity with AI-enabled tools