Customer Service Representative-Mountain/Pacific Time Zones Only

PNC is a leading financial services company, and they are seeking a Customer Service Representative to provide routine service support to customers through the Customer Care Center. The role involves resolving customer inquiries, maintaining high levels of customer satisfaction, and documenting customer interactions.

Responsibilities:

• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues
• Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions
• Documents customer interactions and completes service requests to minimize customer effort or additional action

Requirements:

• Dedicated and confidential work space which includes a door that can be closed for privacy
• High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds
• Typically <1 year of related experience
• In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered
• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support
• Accuracy and Attention to Detail
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Knowledge of a Specific Customer Support Function
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy