Incident Response Business Analyst - West Coast

Grant Street Group is looking for an Incident Response Business Analyst to join their Incident Response Management Team. This role is focused on reducing the frequency, duration, and impact of incidents across their products and services, requiring strong communication and problem-solving skills.

Responsibilities:

• Incident response and management. You are highly communicative and can drive critical production issues to timely resolutions. You demonstrate leadership by being both approachable and confident. You ensure decisions are being made by the right people and action items have owners
• Drive organizational learning and preparedness. You're an organized and skilled facilitator who leads effective risk assessments before launches and postmortems after incidents. But your impact goes beyond the meeting itself - you help teams spot patterns, flag bigger risks, and follow through on fixes. Because of your contributions, we get better over time - not just at handling incidents, but at preventing them in the first place
• Analyzing incident data and trends. Whether it is through our collected incident data or your own reflections, you are detail-oriented and identify shortcomings in our incident response procedures. When doing so, you suggest solutions to those problems
• Take Initiative. You are an active participant in the team’s success in reducing incidents and the company's success as a whole

Requirements:

• Ability to own and solve impactful problems
• Ability to quickly intake and communicate information to various audiences
• Ability to stay calm, cool, and collected under pressure
• Comfortable making decisions and knowing when to escalate without always having all the information
• Eager to learn about a wide range of products and technologies
• Highly communicative and can drive critical production issues to timely resolutions
• Demonstrate leadership by being both approachable and confident
• Ensure decisions are being made by the right people and action items have owners
• Organized and skilled facilitator who leads effective risk assessments before launches and postmortems after incidents
• Help teams spot patterns, flag bigger risks, and follow through on fixes
• Detail-oriented and able to identify shortcomings in incident response procedures
• Suggest solutions to identified problems
• Active participant in the team's success in reducing incidents