Staff Product Manager, App Platform & Experience

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a Staff Product Manager on the Consumer team, you will define the experience architecture and lead initiatives that enhance consumer interactions across mobile apps and web experiences. This role requires collaboration with multiple teams to ensure high-quality, cohesive experiences for users.

Responsibilities:

• Define and drive the long-term vision for Affirm’s core consumer experience across app, web, and future consumer surfaces
• Own foundational experience domains including navigation, information architecture, design systems, shared UX frameworks, and platform capabilities
• Lead major experience initiatives, including large-scale redesigns and structural improvements to the consumer journey
• Partner closely with Mobile and Web Engineering teams to shape the architecture, capabilities, and developer experience of Affirm’s consumer platforms, including our React Native application stack
• Help define the shared capabilities, navigation patterns, component frameworks, and platform investments that enable product teams to build high-quality experiences consistently across React Native and web surfaces
• Establish principles, standards, and frameworks that help product teams deliver consistent and intuitive experiences
• Create scalable approaches for common consumer experience patterns across onboarding, discovery, personalization, engagement, servicing, and account management
• Serve as a strong advocate for consumers, ensuring that user needs remain at the center of product and platform decisions
• Drive alignment across multiple organizations and influence roadmaps without direct authority
• Establish mechanisms that raise the quality bar across the Consumer organization, including experience reviews, standards, and governance processes
• Use research, experimentation, analytics, and product judgment to identify opportunities to improve the overall consumer experience

Requirements:

• 8+ years of product management experience building consumer technology products at scale
• Demonstrated success leading highly cross-functional initiatives that span multiple teams and product areas
• Strong consumer product instincts and exceptional product taste
• Experience owning or influencing core mobile and web experiences, navigation systems, information architecture, platform experiences, or design systems
• Experience partnering deeply with Design and Engineering organizations to deliver polished consumer experiences
• Experience partnering closely with engineering teams building large-scale consumer applications, including experience working within React Native environments
• Strong analytical and problem-solving skills, with the ability to balance customer needs, business goals, and technical constraints
• Exceptional communication, stakeholder management, and organizational influence skills
• Proven ability to build alignment and drive outcomes in complex environments without direct authority
• Bachelor's degree in a related field or equivalent practical experience
• You've led major redesigns or foundational experience transformations
• You've built shared product platforms, frameworks, or systems that enabled multiple teams to move faster while improving experience quality
• You have deep expertise in consumer mobile and web experiences and understand the nuances of designing for engagement, trust, and simplicity
• You have a track record of defining product principles and influencing organizational decision-making at scale