Technical Content Marketing Specialist

Mozilla is the company behind Thunderbird, a trusted open-source email application with over 20 million users globally. They are seeking a Technical Content Marketing Specialist to create and execute marketing programs that drive product awareness, user engagement, and retention through compelling content and collaboration with cross-functional teams.

Responsibilities:

• Execute day-to-day social media activities, including content scheduling, publishing, monitoring, engagement, and reporting
• Draft and publish blog posts, product announcements, release communications, marketing emails, newsletters, user education content, and other digital content that helps users understand and adopt Thunderbird products and services
• Support product launches, feature announcements, adoption campaigns, and promotional activities across multiple digital channels
• Monitor social media engagement, coordinating with internal teams when additional context or support is needed
• Maintain editorial and campaign calendars to ensure timely delivery of marketing activities
• Track and report on performance metrics, identifying trends and optimization opportunities
• Support email marketing and automation activities, including list management, campaign setup, and workflow maintenance
• Assist with customer surveys and feedback collection to inform marketing and product insights
• Coordinate with internal teams and external vendors to support campaign execution and content development
• Ensure marketing materials align with brand standards and messaging guidelines
• Support ad hoc marketing and communications projects as needed

Requirements:

• 3+ years of experience in marketing, communications, digital content, or a related role
• Experience marketing software, SaaS, technology products, developer tools, consumer applications, or other digital products to a global audience
• Demonstrated experience executing social media, email, and digital marketing activities across multiple channels
• Strong writing, copyediting, and proofreading skills with the ability to adapt messaging for different audiences and platforms
• Experience with social media management tools, email marketing platforms, content management systems, and digital marketing technologies
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
• Ability to collaborate effectively across cross-functional teams in a distributed, asynchronous environment
• Proactive mindset with the ability to take ownership of work and follow projects through to completion
• Familiarity with marketing analytics and reporting tools
• Excellent verbal and written communication skills
• Ability to learn and responsibly use emerging technologies, including AI-enabled tools, to improve workflows
• Ability to support a global organization with understanding of different cultural dynamics and practices
• Familiarity with open-source communities or privacy-focused technology products
• Experience with survey and customer feedback platforms
• Basic experience using graphic design tools such as Canva or Adobe Creative Suite
• Familiarity with SEO and digital content optimization best practices