Customer Service Relationship Specialist-Remote

The Hartford is an insurance company dedicated to making a difference and supporting its employees' career goals. They are seeking a Customer Service Relationship Specialist to provide exceptional service to policyholders and third parties, handling inquiries and concerns primarily over the phone.

Responsibilities:

• Promote digital self service capabilities
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand
• Assisting customers over the phone
• Must have the ability to learn insurance product and processes in training environment
• Required to commit to the training and work schedule
• Have a dedicated workspace free from distractions during work and training hours

Requirements:

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
• Ability to work in a fast-paced complex environment while navigating multiple programs
• Problem solving and critical thinking skills with strong attention to detail
• Excellent communication skills with ability to empathize with customers and colleagues
• Adaptability
• High School Diploma or equivalent experience required
• Spanish bilingual a plus
• High speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite
• Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable
• Minimum upload/download speeds of 10Mbps/300 Mbps will be required