Customer Success Team Manager

AO Globe Life is dedicated to providing supplemental benefits to working families across the United States and is seeking a Customer Success Team Manager. This fully remote entry-level role involves connecting with clients, scheduling consultations, and guiding them through their benefit options while maintaining organized records and participating in training sessions.

Responsibilities:

• Connect with individuals who have expressed interest in learning about benefit programs
• Schedule and conduct virtual consultations with clients via Zoom
• Understand client needs and provide clear guidance on available benefit options
• Assist clients through the enrollment process and provide follow-up support
• Maintain organized and compliant digital client records
• Participate in weekly training sessions and professional development meetings

Requirements:

• Must be legally authorized to work in the United States
• Reliable internet connection
• Windows-based laptop or desktop computer with a webcam