Digital Product Designer, Principal

REI is a co-op dedicated to connecting people to the outdoors and protecting it. They are seeking a Principal Digital Product Designer to shape high-impact digital experiences, define product direction, and collaborate with cross-functional teams to deliver thoughtful and inclusive design work.

Responsibilities:

• Discovers and frames ambiguous problems and drives solutions for one or more critical products or strategic projects on digital platforms
• Craft artifacts that communicate solutions. Including implementation of prototypes, mockups, task analysis, usability studies, personas, user flows, wireframes, style guides, navigational structures, and affinity diagrams
• Identifies and leads building out design standards and patterns, style guides, and frameworks for our design systems
• Leads new design standards and practices, in collaboration with product, marketing, and engineering teams
• Facilitate collaboration with various product managers, engineers, analytics, research, and ensures that the customer’s desires are being fulfilled
• Contribute to task & dependency analysis, scheduling, and risk mitigation plans
• Champions user research, leads both generative & evaluative User Experience research
• Provide mentorship and coaching to grow team
• Evangelizes design best practices while uncovering novel and unexpected solutions

Requirements:

• 10+ years' experience in User Experience, interaction design, information architect, Service design or similar plus
• 3+ years leading projects/mentoring teams
• Experience in leadership, collaboration, communicating and influencing design strategy
• Excellent problem-solving skills and familiarity with technical constraints and limitations when designing for platforms
• Proficient at building and shipping features/products at a department level, leading the end-to-end experience across a variety of platforms
• Demonstrable track record in leading strategic thinking across a large product space, developing product goals, identifying opportunities and outcomes while continuously developing relationships with cross-functional peers
• Experience at developing design standards, patterns, style guides, best practices, and frameworks which are accessible and utilize human-centered methodologies
• Experience presenting work to executives, clearly and succinctly articulating the goals and concepts
• A portfolio demonstrating excellent User Experience design skills for solving complex problems with clear results
• Bachelor's degree in Design, HCI, Interaction or similar area, or equivalent practical experience
• Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals
• Flexible in one's viewpoints and positions in order to support the direction taken by others at REI
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
• Consolidates information from various sources including feedback from others to reach sound decisions
• Considers the ultimate impact of decisions and actions on internal and external customers
• Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
• Clearly conveys and accurately receives information by a variety of methods and in various situations
• Builds rapport with all kinds of people inside and outside the organization
• Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals
• Challenges the status quo, champions change and influences others to change
• Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts
• Creates a strong, mutually supportive work spirit and culture where people can do their best
• Establishes trust and inspires others
• Makes effective organization and people decisions in a manner consistent with REI's values and ethics
• Delivers on commitments and holds others to same
• Champions the organization and advocates solutions in the overall Company's best interest
• Fosters change in company direction
• Effectively plans and executes changes
• Previous experience supporting retail industry or e-commerce apps and sites
• Experience in a highly agile/scrum environment
• Excellent communication and presentation skills