Business Analyst (Contract)

Sony Interactive Entertainment is a dynamic technology company behind the PlayStation brand, known for innovation and excellence. They are seeking a skilled Business Analyst to enhance their ServiceNow Employee Center Pro platform by gathering and translating business requirements into actionable outcomes that improve employee experience.

Responsibilities:

• Partner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirements
• Facilitate workshops, interviews, and surveys to understand current pain points and desired outcomes
• Translate business needs into clear, concise user stories and acceptance criteria
• Collaborate with UX designers, developers, and product managers to ensure solution alignment
• Identify process gaps and recommend scalable solutions within Employee Center Pro
• Support UAT planning and execution, ensuring requirements are met and tested
• Maintain documentation of business processes, requirements, and decisions

Requirements:

• 3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms or equivalent experience
• Strong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modules
• Excellent communication and stakeholder management skills
• Ability to create clear documentation, process flows, and user stories
• Comfortable working in an Agile environment
• Experience with UX principles and service design a plus
• ServiceNow Business Analyst or Implementation certification
• Familiarity with employee experience programs and digital transformation initiatives
• Background in HR, ITSM, or cross-functional digital workplace initiatives