Customer AI Strategy & Success Lead – SMB

Arya Health is building a digital workforce for healthcare, focusing on automating operational tasks to allow providers to concentrate on patient care. As the Customer AI Strategy & Success Lead – SMB, you will manage relationships with small and mid-sized healthcare customers, helping them implement and scale AI-powered workflows while ensuring their operational success.

Responsibilities:

• Serve as the primary strategic and operational partner for SMB and mid-market healthcare customers
• Own customer onboarding, implementation coordination, adoption, retention, and long-term success
• Help customers map operational pain points into scalable AI-driven workflows
• Partner closely with Deployment, Product, and Engineering to ensure successful rollouts and fast issue resolution
• Run customer success meetings, implementation reviews, workflow discussions, and operational check-ins
• Track customer health, adoption metrics, workflow performance, and operational ROI
• Identify opportunities for expansion, deeper product adoption, and additional automation use cases
• Build playbooks, implementation frameworks, and operational best practices that improve scalability across the customer base
• Act as the voice of the customer internally by surfacing recurring pain points, product gaps, and workflow insights
• Support customers through ambiguity, operational change, and process redesign as they adopt AI systems into their organizations