Arya Health is building a digital workforce for healthcare, focusing on automating operational tasks to allow providers to concentrate on patient care. As the Customer AI Strategy & Success Lead – SMB, you will manage relationships with small and mid-sized healthcare customers, helping them implement and scale AI-powered workflows while ensuring their operational success.
Responsibilities:
- Serve as the primary strategic and operational partner for SMB and mid-market healthcare customers
- Own customer onboarding, implementation coordination, adoption, retention, and long-term success
- Help customers map operational pain points into scalable AI-driven workflows
- Partner closely with Deployment, Product, and Engineering to ensure successful rollouts and fast issue resolution
- Run customer success meetings, implementation reviews, workflow discussions, and operational check-ins
- Track customer health, adoption metrics, workflow performance, and operational ROI
- Identify opportunities for expansion, deeper product adoption, and additional automation use cases
- Build playbooks, implementation frameworks, and operational best practices that improve scalability across the customer base
- Act as the voice of the customer internally by surfacing recurring pain points, product gaps, and workflow insights
- Support customers through ambiguity, operational change, and process redesign as they adopt AI systems into their organizations