Social Media Specialist (customer service)

Torentify is a travel-focused organization dedicated to creating memorable travel experiences through personalized planning and exceptional customer service. They are seeking an enthusiastic Travel Customer Service & Social Media Specialist to assist clients with travel arrangements while leveraging social media to engage customers and enhance brand visibility.

Responsibilities:

• Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, vacation packages, cruises, and tours
• Provide accurate information on travel destinations, itineraries, travel requirements, and available promotions
• Manage customer accounts and maintain detailed records of bookings, transactions, and client communications
• Resolve travel-related issues and customer concerns in a professional and timely manner
• Collaborate with team members to ensure a seamless customer experience
• Stay informed about travel trends, restrictions, promotions, and industry updates
• Utilize social media platforms to engage with potential clients and share travel-related content
• Support marketing initiatives and online customer engagement activities

Requirements:

• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Knowledge of popular travel destinations and travel logistics
• Experience using travel booking platforms and online reservation systems
• Ability to work independently and manage multiple client requests simultaneously
• Strong organizational skills and attention to detail
• Familiarity with social media platforms such as Facebook, Instagram, TikTok, LinkedIn, and X
• Previous experience in travel, hospitality, tourism, customer service, or a related field