Field Service Engineer (Electron Microscopy)(REMOTE)

Thermo Fisher Scientific is a global leader in serving science, providing solutions that help make the world healthier, cleaner, and safer. They are seeking a Field Service Engineer to support the installation, maintenance, and repair of sophisticated electron microscopy and analytical instrumentation, delivering exceptional technical service to customers in various sectors. The role involves troubleshooting complex systems, conducting preventive maintenance, and ensuring optimal performance of instrumentation while building strong customer relationships.

Responsibilities:

• Install, maintain, repair, and calibrate electron microscopy systems, including:
• Scanning Electron Microscopes (SEM)
• Transmission Electron Microscopes (TEM)
• Focused Ion Beam (FIB) systems
• Conduct scheduled preventive maintenance to ensure optimal system performance
• Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software
• Provide technical support to customers and collaborate with other field service engineers to resolve service challenges
• Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime
• Travel to customer sites to install equipment, perform repairs, and support system operation
• Document service activities and submit detailed field service reports
• Provide training and technical guidance to customers on system operation and maintenance
• Follow all safety procedures and quality standards while servicing equipment in laboratory environments
• Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement
• Support updates to technical documentation and service procedures
• For more experienced levels, responsibilities may include mentoring junior engineers, leading complex installations, and serving as a technical escalation resource

Requirements:

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems
• 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems
• 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation
• 5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues
• Valid driver's license
• Ability to travel up to 75% within assigned territory
• Ability to lift up to 50 lbs. and work in laboratory environments
• English proficiency required, additional languages beneficial
• Excellent customer service and communication skills
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office and service management software
• Strong analytical and problem-solving abilities
• Ability to work independently in a field-based environment
• Ability to train and support customers on system operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated commitment to safety protocols and quality standards
• Demonstrated success contributing to customer satisfaction goals
• Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems
• Experience diagnosing and repairing ultra-high vacuum (UHV) systems
• Experience working with high voltage equipment
• Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
• Ability to read and interpret technical documentation, schematics, and system diagrams