Bilingual Customer Service Analyst

Medavie Health Services is a national health solutions partner dedicated to improving the wellbeing of Canadians. They are seeking a Bilingual Customer Service Analyst to manage incoming health-related requests, ensuring all necessary information is obtained for processing authorization requests and resolving issues.

Responsibilities:

• Respond to requests related to health care benefits, program eligibility, and other general inquiries
• Are committed to excellence in customer service; providing the highest level of dedication in all service areas
• Liaise directly with medical consultant(s) and health care professionals for clarifications on requests

Requirements:

• The ability to review, analyze and process requests from health care professionals as per established criteria
• You are a good communicator – through email and phone, you are clear, concise and friendly
• The ability to organize work and information to ensure requests are processed accurately and efficiently
• Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously
• The ability to correspond with clients, medical consultants, health care professional and stakeholders, through various means of communication
• The ability to work quickly and accurately under pressure of time restraints
• You are able to concentrate and have high attention to detail while using a computer for prolonged periods of time
• The ability to work on your own and as a team member
• Those who have earned a post-secondary diploma or degree and/or relevant working experience in customer service or office administration have proven to be very successful in our environment
• You can handle the good and challenging calls/cases
• You are a problem solving master with strong critical thinking skills, you understand client needs and learn quickly how to get the best results in any environment
• Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages