Sr. Technical Product Manager

Route is a leading post-purchase platform for modern ecommerce, dedicated to enhancing the customer experience after checkout. As a Sr. Technical Product Manager, you will lead a team focused on backend technology, driving architectural decisions and ensuring reliable systems that improve customer experiences.

Responsibilities:

• Own the team’s roadmap end-to-end across backend platform systems, APIs, and data infrastructure, balancing reliability, platform enablement, and new capability development
• Partner closely with engineering leadership to shape architectural direction, including API design, schema governance, and event-driven system patterns
• Drive prioritization across cross-functional platform requests, helping establish scalable, durable solutions rather than one-off implementations
• Collaborate with data and analytics teams to support warehouse and infrastructure needs, including decisions around event structures, identifiers, and data emission strategy
• Lead product coordination during incident response, helping drive prioritization and decision-making when critical systems are impacted
• Create clear technical documentation, including PRDs and architectural decision records, to support long-term system scalability and maintainability
• Translate complex technical concepts and platform investments into clear business impact for cross-functional and executive stakeholders
• Navigate complex tradeoffs across scalability, speed, reliability, and long-term platform health in a fast-moving environment
• Contribute to a collaborative team culture through thoughtful communication, strong technical judgment, and a long-term mindset focused on building sustainable systems

Requirements:

• 5+ years of product management experience, including significant experience in technical or platform-focused PM roles supporting backend systems, APIs, data infrastructure, or distributed systems
• Strong technical fluency in backend architecture concepts such as event-driven systems, API design and versioning, schema evolution, idempotency, eventual consistency, and distributed system reliability
• Experience partnering closely with engineering teams on high-scale event ingestion, processing systems, or platform infrastructure with an understanding of operational and scalability tradeoffs
• Experience supporting or partnering with data engineering organizations on data platform initiatives, including familiarity with modern warehouse and transformation tooling such as Snowflake, Databricks, dbt, or similar technologies
• Strong SQL skills with the ability to independently investigate data quality, integrity, and reporting questions
• Experience leading or supporting platform teams that serve internal product or engineering teams, including roadmap intake, prioritization, API contracts, SLA management, and balancing standardization with business needs
• Demonstrated success driving reliability, scalability, or technical debt initiatives that improved platform performance, reduced operational burden, or strengthened system stability
• Ability to communicate complex technical concepts clearly across technical and non-technical audiences
• Comfortable navigating ambiguity, influencing cross-functional stakeholders, and making thoughtful tradeoff decisions in a fast-moving environment
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
• Prior engineering experience is a plus