Business Development Manager

DirectRx is a national specialty pharmacy headquartered in Troy, Michigan, recognized as one of the Top 100 Best Places to Work in Michigan. They are seeking an experienced Business Development Manager to lead and develop their Account Management team, focusing on telephonic outreach to healthcare providers and driving patient referrals.

Responsibilities:

• Lead, coach, and develop a team of Account Managers executing a high-volume telephonic outreach strategy
• Set clear activity and referral targets and hold the team accountable to achieving them
• Run regular one-on-ones, call reviews, and training sessions to elevate individual and team performance
• Refine outreach strategies, scripts, and follow-up processes to maximize engagement with healthcare providers
• Oversee CRM accuracy across the team and deliver performance reporting and market insights to leadership
• Ensure strict adherence to ethical guidelines and HIPAA regulations across all team activity

Requirements:

• Proven ability to lead a phone-based business development or account management team to measurable results
• Strong coaching and performance management skills, including the ability to deliver direct and constructive feedback
• Strong command of CRM systems, pipeline management, and performance reporting
• High urgency, resilience, and professionalism
• Excellent communication skills with both team members and senior leadership
• Bachelor's degree required
• At least 5 years of revenue-generating business development or account management experience, including 2+ years managing a phone-based team
• MBA preferred but not required