Staff Product Manager - Monetization (USA Only - 100% Remote)

Close is a CRM company focused on enhancing sales processes for small businesses. They are seeking a Staff Product Manager - Monetization to lead strategies in pricing, packaging, billing, and placement to drive growth and improve customer conversion rates.

Responsibilities:

• Own the four components of monetization: pricing, packaging, billing, and placement. You'll both set the strategy and run the work
• Move free-to-paid conversion. This is your primary owned metric. You'll build the experiment roadmap, ship the tests, and be honest about what's working and what isn't
• Define and iterate on our AI credit system. This is greenfield. How credits get bought, consumed, displayed, refilled, and tied to plans - all of it is on the table
• Push our pricing and packaging into its next chapter. Think freemium, think reshaping plan structure, think how we package AI alongside core. Place big bets, with the data and customer research to back them
• Partner with engineering on the billing system itself. Stripe, the legacy code, the integrations - you'll be in the work, not just specifying it
• Run rigorous experiments. Crisp hypotheses, sound instrumentation, unvarnished reads on the result
• Be the connective tissue between EPD and GTM. Finance needs to model what you're shipping. Marketing needs to position it. Sales needs to sell against it. Support needs to handle the edge cases. You make all of that work
• Contribute to the North Star: getting Close from 11k paid customers to 20k by end of 2027. New paid customers is the H2 focus. You'll also strongly monitor ARPC, new MRR, churn, AI credit revenue, and usage revenue - even where you don't own them outright

Requirements:

• 6-8 years in SaaS, ideally B2B SMB, with real reps in pricing, packaging, and billing
• Experience in owning monetization work
• AI-forward and builder-minded
• Deeply familiar with usage-based billing
• Opinionated about AI monetization
• Detail-oriented across both strategy and infrastructure
• A clarity definer, not a clarity seeker
• Naturally cross-functional
• Bonus points if you've been part of standing up a credit system from scratch, or have lived through the migration from pure subscription to hybrid