Senior Customer Success Revenue Operations Manager

Athena is an education technology company focused on improving how students learn using a Native AI platform. They are seeking a Senior Customer Success Revenue Operations Manager to design, implement, and optimize processes that support customer success and drive revenue growth. The role involves analyzing customer and revenue data, developing dashboards, and collaborating with various teams to improve customer experience and operational efficiency.

Responsibilities:

• Design, implement, and optimize processes, tools, and reporting that support customer success and drive revenue growth
• Analyzing customer and revenue data
• Developing dashboards and performance metrics
• Identifying insights to improve retention, expansion, and overall customer experience
• Partner closely with Customer Success, Sales, Finance, and Product teams to align goals, forecast revenue, and streamline operations
• Document best practices
• Support capacity planning
• Lead continuous improvement initiatives across the customer lifecycle

Requirements:

• Customer-focused capabilities, including Customer Satisfaction and Customer Experience skills to drive retention, adoption, and expansion
• Strong Analytical Skills to interpret data, build dashboards, forecast revenue, and translate insights into operational improvements
• Operations Management experience to design and refine processes, manage tools and systems, and support scalable revenue operations
• Clear, professional Communication skills for collaborating with cross-functional teams and presenting findings to senior stakeholders
• Experience in Customer Success, Revenue Operations, or related roles in SaaS or technology-driven organizations
• Proficiency with CRM and analytics tools (e.g., Salesforce, HubSpot, Looker, Tableau, or similar platforms)
• Demonstrated ability to work independently in a remote environment, manage multiple priorities, and meet deadlines
• Bachelor's degree in Business, Economics, Data Analytics, or a related field, or equivalent practical experience