Product Manager - Digital Distribution and Servicing

Brown & Brown is Seeking a Product Manager – Digital Distribution and Servicing to join our growing team. The role involves defining and owning the digital product strategy for online insurance distribution and servicing, translating business goals into a product roadmap, and optimizing digital channels and customer experiences.

Responsibilities:

• Define and own the digital product strategy for online insurance distribution and servicing
• Translate business goals into a clear product roadmap aligned with growth, efficiency, and customer experience objectives
• Identify opportunities to expand digital channels (e.g. aggregator platforms, direct-to-consumer, embedded insurance)
• Drive improvements in quote-to-bind journeys, focusing on conversion rate optimization (CRO)
• Optimize digital funnels across web, mobile, and partner ecosystems
• Lead experimentation (A/B testing) to continuously improve acquisition performance
• Design and deliver scalable self-service capabilities (policy management, claims initiation, endorsements, renewals)
• Reduce cost-to-serve through automation and intelligent workflows
• Enhance customer experience through seamless omnichannel journeys
• Define and track KPIs across the product lifecycle
• Leverage data to prioritize backlog and inform product decisions
• Partner with data science teams to embed personalization, pricing insights, and predictive models
• Own the product backlog and work closely with engineering teams in agile delivery models
• Translate business requirements into clear user stories and acceptance criteria
• Ensure timely, high-quality delivery of product features
• Collaborate with underwriting, distribution, marketing, operations, and compliance teams
• Align senior stakeholders on roadmap priorities and trade-offs
• Act as the 'voice of the customer' across internal forums
• Ensure all digital journeys comply with regulatory requirements across relevant markets
• Work closely with compliance and risk teams to embed controls within digital processes
• Build and lead a high-performing team of digital product managers

Requirements:

• 5–10+ years of product management experience, ideally within insurance, fintech, or digital platforms
• Strong experience in digital acquisition funnels and/or high-volume transactional products
• Proven track record of delivering customer-facing digital products at scale
• Deep understanding of digital distribution models (aggregators, direct, embedded)
• Strong analytical mindset with experience using data to drive decisions
• Experience with agile methodologies and product management tools (e.g. Jira, Confluence)
• Excellent stakeholder management and communication skills
• Insurance products (e.g. personal lines, SME, or specialty lines)
• Knowledge of policy lifecycle (quote, bind, service, claims, renewals)
• Familiarity with pricing, underwriting, and regulatory constraints
• Able to travel up to 30%
• Experience in the insurance industry, including risk, and regulatory considerations