Senior UX/CX Designer – Experience Strategy & Research

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on helping organizations unlock value through innovative technology. They are seeking a Senior UX/CX Designer to shape customer-centered experiences across complex products and services, collaborating with stakeholders and conducting research to inform design strategies.

Responsibilities:

• Lead strategic customer experience and user experience initiatives from discovery through delivery
• Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations
• Translate customer insights, business objectives, and research findings into actionable experience strategies
• Create and maintain design artifacts including:
• Journey maps
• Service blueprints
• Personas
• Customer jobs-to-be-done
• User scenarios
• Task flows
• Wireframes
• Storyboards
• Creative briefs
• Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices
• Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs
• Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods
• Guide research synthesis efforts and connect customer insights to strategic design recommendations
• Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders
• Build strong partnerships across teams to champion an outside-in, customer-centric approach
• Identify emerging customer needs and larger experience opportunities through analysis of research and available data
• Present alternative solution approaches beyond traditional design boundaries and challenge assumptions when appropriate
• Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts
• Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers
• Develop holistic solutions that balance customer needs, business goals, and technical realities

Requirements:

• Bachelor's Degree in Industrial Design, Product Design, Human-Computer Interaction, or a related field and 6+ years of experience in product or service design; OR Master's Degree in a related field and 6+ years of experience; OR equivalent combination of education and directly relevant experience utilizing design thinking methodologies
• 8+ years of product or service design experience is strongly preferred for ideal candidates
• Proficiency with design tools such as: Figma, Adobe Photoshop, Adobe Illustrator, Sketch
• 3–4+ years of hands-on UX research experience, including: Planning research studies, Conducting customer or user interviews, Gathering contextual insights, Synthesizing findings into design recommendations
• Experience independently conducting user research with minimal oversight
• Expertise in Customer Experience (CX) Design and Design Thinking methodologies
• Demonstrated ability to combine UX research and UX design responsibilities in a single role
• Strong communication, presentation, facilitation, and storytelling skills
• Experience creating strategic design deliverables beyond visual interface design
• 5+ years of experience delivering customer-facing solutions through an end-to-end design process
• 3+ years conducting one-on-one customer or user interviews
• 5+ years planning, facilitating, and leading in-person and virtual Design Thinking workshops
• 3+ years of experience within the technology industry and/or enterprise (B2B) environments
• Advanced proficiency with Figma, Photoshop, Illustrator, and Sketch
• Experience creating executive-ready design and strategy deliverables including: Journey maps, Service blueprints, Personas, Storyboards, Task flows, Wireframes, Strategic experience frameworks
• Demonstrated ability to influence stakeholders and drive alignment around customer-centric solutions
• Experience working within fast-paced, agile, and iterative design environments