Sr. ServiceNow Developer

Solution IT Inc. is looking for Sr. ServiceNow Developer for one of its clients at Remote

Job Title: Sr. ServiceNow Developer

Responsibilities:

Development & Backlog Execution:

• Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.

Service Portal & Catalog Management:

• Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.

Knowledge Management:

• Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.

Implementation & Integration:

• Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.

Reporting & Dashboards:

• Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.

Documentation:

• Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Required Skills

• Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
• Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
• Strong, technical knowledge, and implementation experience with:
• (Incident, problem, change, knowledge, and catalog/request management)
• (Customer Service Management)
• Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
• Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

Preferred qualifications (Plus)

Industry Experience:

• Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
• ServiceNow-Related Certifications such as: Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.

Work Location: Remote

Duration: 12 Months

Start Date: 7/20/2026

Number of Positions: 1

Please send your responses back to

About Solution IT

Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.

Thanks
Recruiting Team

SOLUTION IT INC
Work: / Extn 146 / 145

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