Network Operations Analyst Kalamazoo, - MI - Michigan

Job Description:

>> Delivery Management with ITIL Experience

>> Customer management

>> Leading strategic discussions and roadmap with customer leadership

>> Thought leadership in bringing automation and process improvement in service delivery

>> Leading Major Incidence calls and driving RCA process

>> Managing coordination and follow-upescalations to deal with 3rd Party vendor support ticketsissues

>> Ability to configure and discuss Routing and Switching technologies, MPLS, Network Security, Data Center networks firewalls, IDSIPS, VPN, load balancers

>> Must have hands on experience on Dell switches and Paulo Alto firewall

>> Switching: Cisco Catalyst Switches, VLAN, STP, VLAN Trunking

>> Understanding of Cisco ASA (Cisco VPN Technology)

>> Understanding of Cisco Wireless LAN Controllers and Access points

>> IP routing and switching

>> Understanding of Cisco ACI and SD-WAN

>> Network Monitoring and Alerts management

Requirements:

>> ITIL Certification

>> Automation experience

>> Routing knowledge

>> Switching expertise

>> Network Security proficiency