Product & Experience Designer

Accompany Health is on a mission to provide dignified, high-quality care for patients with complex needs. They are seeking a Product & Experience Designer to lead end-to-end design initiatives that enhance healthcare access and delivery, collaborating across various teams to improve user experiences and operational efficiency.

Responsibilities:

• Lead end-to-end design for product initiatives from discovery through launch across web and mobile platforms
• Translate user and business problems into clear, intuitive workflows and interfaces
• Create interactive prototypes and polished visual designs
• Partner with cross-functional stakeholders including Product, Engineering, and Operations to balance user needs, technical constraints, and business goals
• Conduct interviews and usability testing to evaluate design decisions
• Map end-to-end user experiences, identifying friction points across digital products and workflows
• Facilitate cross-functional workshops to uncover opportunities for improvement
• Design solutions that enhance both user experience and operational efficiency
• Support engagement campaigns and key initiatives through marketing and visual design
• Maintain cohesion across product experiences and brand expression
• Contribute to evolving the visual identity as the company scales
• Contribute to developing and maintaining shared design patterns and components
• Work with engineering to ensure consistency and scalability
• Champion accessibility and usability best practices
• Leverage AI tools to rapidly explore concepts, generate design alternatives, and iterate more efficiently
• Work with engineering to integrate AI-assisted workflows that accelerate design-to-production
• Evaluate and adopt emerging AI tools that enhance design quality and team productivity
• Share learnings and best practices as AI tooling evolves
• Own design decisions and articulate rationale based on research and data
• Educate stakeholders on design approach and tradeoffs
• Communicate clearly across product, engineering, operations, and leadership

Requirements:

• 3-5 years experience in design
• Extremely clear communicator - verbally & in writing
• Experience contributing to a cohesive experience across multiple products
• Comfort in a fast-paced, dynamic environment with multiple stakeholders
• Proficiency in using design tools (Figma, Adobe CC)
• Experience building detailed and precise design artifacts (flows, journey maps, wireframes, mockups, related documentation)
• Ability to develop and understand distinct user personas and distill complex needs into clean, understandable solutions
• Design experience in context of healthcare delivery
• A high emphasis on designing with accessibility and health equity in mind
• Experience designing, maintaining and implementing design systems
• Experience iterating on shipped products based on user feedback and analytics data
• A degree in Interaction Design, Digital Graphic Design, Human-Computer Interaction, Digital Product Design, Human Factors is preferred