Customer Service Associate II-18

National General, part of The Allstate Corporation, is seeking a Customer Service Associate II to provide quality customer service regarding property insurance. This role involves making outbound calls, assisting borrowers and agents, and ensuring timely disbursement of insurance premiums.

Responsibilities:

• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk chat
• Meets and maintains availability standards, (Production, Non-Production, Quality) and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to prevent a Borrower letter going out
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Requirements:

• High School Diploma or GED
• 0-2 years experience
• Ability to make high volume outbound calls
• Effective quality customer service skills regarding property insurance
• Ability to support borrowers and Carrier/Agents
• Ability to de-escalate calls
• Ability to handle disbursement of premiums
• Ability to assist with borrower follow ups
• Ability to answer questions in the help desk chat
• Ability to meet and maintain availability standards (Production, Non-Production, Quality) and attendance guidelines
• Ability to update records and note system as required
• Ability to deliver timely, accurate customer service ensuring the highest level of satisfaction