Senior Manager, Digital Product Management (Residential Connected Services)

Carrier Global Corporation is a leader in intelligent climate and energy solutions, committed to enhancing lives through innovative products. They are seeking a Senior Manager, Digital Product Management to lead the strategy and execution of a Residential Portal platform, focusing on connected home systems and driving product adoption and engagement.

Responsibilities:

• Define and execute the multi-year product strategy for the Residential Portal
• Manage and mentor a team of Product Managers and/or Product Owners
• Own roadmap prioritization and delivery execution
• Drive adoption, engagement, and connected asset growth
• Embed AI, data, and intelligent insights into the user experience
• Identify opportunities for digital services and monetization
• Define a clear product vision aligned to connected home and IoT trends
• Translate strategy into actionable roadmaps and measurable outcomes
• Make principled prioritization decisions across technical and business trade-offs
• Define and track KPIs tied to activation, engagement, retention, and feature usage
• Drive onboarding and usage improvements across connected experiences
• Use data and customer insights to continuously refine and optimize the platform
• Operate confidently in IoT environments involving device connectivity, firmware integration, APIs, and cloud services
• Ensure scalable, secure, and reliable architecture in partnership with engineering
• Balance innovation with system stability and performance
• Leverage device data to create actionable insights and predictive capabilities
• Partner with data teams to deliver AI-driven features that improve user value
• Ensure analytics and instrumentation are embedded into product design
• Provide day-to-day leadership and coaching to Product Managers and/or Product Owners
• Establish clear accountability for roadmap execution and KPI delivery
• Elevate prioritization, rigor and outcome focus within the team

Requirements:

• Bachelor's degree
• 8 + years of product management experience in IoT, connected devices, and/or digital platforms
• Prior experience managing Product Managers or Product Owners
• Strong understanding of IoT architecture, device-cloud integration, APIs, and cloud platforms
• Experience driving adoption and engagement in digital or connected products
• Experience embedding AI and data-driven intelligence into product strategy
• Strong residential domain knowledge (HVAC, connected home, or similar systems preferred)
• Ability to operate effectively in complex, cross-functional environments