Adoption Issue Advisor - Business Analytics - Evernorth - Remote

The Cigna Group is dedicated to improving the health and vitality of those they serve. They are seeking an Adoption Issue Advisor to drive transformation by identifying and resolving barriers affecting adoption across people, process, and technology, while partnering with teams to align stakeholders and accelerate progress toward business outcomes.

Responsibilities:

• Lead the end-to-end lifecycle of adoption issues, from intake and triage through resolution, in partnership with cross-functional stakeholders
• Analyze root causes, business impact, and trends to prioritize the issues that most affect transformation outcomes and operational performance
• Drive alignment across technology, program, operations, and adoption teams to accelerate fixes, enhancements, and timely decision-making
• Build dashboards, scorecards, and other reporting tools that provide clear visibility into issue status, risks, and resolution progress
• Translate findings into actionable insights and communicate recommendations to leaders and partners in a clear, compelling way
• Identify systemic breakdowns and improvement opportunities that strengthen adoption, support continuous learning, and improve long-term results

Requirements:

• High School Diploma or G.E.D
• 8+ years of experience using data and insights to solve business problems and improve organizational outcomes
• 7+ years of experience improving business processes, leading cross-functional problem solving, or driving operational change
• Strong analytical, critical thinking, and issue-resolution skills, with the ability to assess root causes and prioritize effectively
• Excellent verbal, written, and presentation skills, with the ability to influence stakeholders through clear storytelling and recommendations
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced, highly collaborative environment
• Proficiency in Microsoft Office, including PowerPoint, Excel, and Word
• Bachelor's degree or equivalent experience
• Knowledge of Medicare or Commercial network, contract, and demographic provider data elements
• Experience working in CPF or HCPM systems